Privacy Policy

Information we may collect

To provide online casino services, Roobet Casino may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the information you provide and the checks that may be required before or during your account relationship. We aim to collect information that is reasonably necessary for operating the website, meeting legal and security responsibilities, and providing support.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential or contact information, login details and communication preferences. We may also receive information you provide when you contact customer support, enter information into a form, take part in an account process or communicate with us about a transaction or service issue.

Identity and verification information

To help confirm a player’s identity, age, eligibility and account ownership, we may request verification information. This can include identity documents, proof of address, information about the source or use of funds where appropriate, and related records. Verification information may be reviewed using internal processes or specialist service providers. These checks can help prevent fraud, account misuse, money laundering and access by unauthorised persons.

Payment and transaction records

We may collect records relating to deposits, withdrawals, wagers, account balances, bonuses where applicable, payment methods and other account activity. Payment information may be processed by payment providers, and we may receive transaction references, status information and limited payment details needed to reconcile or support a transaction. We do not need to hold every element of a payment card or payment account to maintain an accurate transaction record.

Technical, device and usage data

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device information, approximate location, language settings, pages visited, access times and interactions with website features. We may also record security events, error information and activity associated with an account. This information helps us operate the website, understand performance, investigate suspicious activity and improve the player experience.

Information from other sources

In some situations, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other parties that support the operation of the website. We may combine this information with information held in your account where this is reasonably necessary for verification, security, service delivery or legal compliance.

How and why information is used

Personal information may be used for the purposes described below. We will not use information in a way that is incompatible with the purpose for which it was collected unless permitted or required by applicable requirements. Where consent is relied on, you may withdraw that consent as described in the section on your privacy choices.

• To create, maintain and administer your player account.
• To provide casino features, process requests and keep account information accurate.
• To verify identity, age, account ownership and eligibility to use particular services.
• To process deposits, withdrawals and other transactions, and to investigate payment issues.
• To carry out fraud prevention, security monitoring and anti-money laundering checks.
• To detect, prevent and investigate unauthorised access, cheating, abuse, technical attacks or other harmful activity.
• To communicate with you about your account, transactions, service messages, security matters and support requests.
• To send marketing or promotional communications where permitted and where you have provided the required permission or otherwise have a valid basis.
• To provide customer support, respond to questions and resolve complaints or disputes.
• To operate, maintain, test and improve the website, systems and user experience.
• To meet legal, regulatory, tax, accounting, security and record-keeping obligations.
• To establish, exercise or defend legal rights, and to protect the interests of players, the website and other people.

Access to personal information is limited to people and service providers who need it for an appropriate business, operational, technical, security or legal purpose. Service providers may include payment processors, verification providers, hosting and technology providers, customer support tools, analytics providers and security services. These parties may handle information only as needed to provide their services or meet their own legal responsibilities.

Information may be stored or processed in Australia or in other countries, depending on the systems and providers used to operate the website. Where information is handled across borders, reasonable steps may be taken to protect it and to support appropriate privacy safeguards. No online service can guarantee that information will always be completely secure, but administrative, technical and organisational measures are used to reduce the risk of loss, misuse, unauthorised access, alteration or disclosure.

We may disclose information where necessary to comply with a lawful request, court process or other legal obligation, or where disclosure is reasonably required to investigate suspected fraud, protect safety, enforce website terms or respond to an emergency. We may also disclose information in connection with a business change, such as a restructuring or transfer of relevant operations, subject to applicable privacy requirements.

Cookies and similar technologies

The website may use cookies and similar technologies. A cookie is a small file placed on your device that can help a website remember settings, maintain a session, measure performance and understand how features are used. Some cookies are necessary for account access, security and basic website functions. Others may help with analytics, preferences or relevant communications, depending on the services available.

You can manage or remove cookies through your browser settings. You may also be able to configure your browser to alert you before cookies are placed or to block certain categories. If you block essential cookies, some account, security or website functions may not work correctly. Cookie settings usually apply to the browser and device on which they are changed, so you may need to review them separately on other devices.

Website links or services provided by third parties may have their own privacy and cookie practices. We recommend reviewing the relevant information before using an external service or following a third-party link.

Your choices, rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information where deletion is permitted, and withdrawing consent to marketing communications. You may also be able to object to or restrict certain uses, or request further information about how your data is handled.

How to make a request

For privacy and data requests, contact support@roobet-casino.best. Please explain what you are requesting and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, changing account details or acting on a request. This protects players against unauthorised access and prevents information from being disclosed to the wrong person.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to keep it.
• Marketing consent: withdraw permission for marketing communications by contacting support@roobet-casino.best or using an available unsubscribe option.

Withdrawing marketing consent will not necessarily stop essential service communications. We may still contact you about account security, transactions, verification, responsible gaming, changes to services or other matters necessary to administer your account. You may also close your account by following the available account process or contacting support.

Closing an account does not automatically erase every record. Some account, transaction, verification, security and communication records must be kept for a period required by law or for legitimate purposes such as resolving disputes, preventing fraud, protecting security and maintaining accurate financial records. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on this page. We encourage you to review it periodically. If a change is significant, additional notice may be provided where appropriate. Your continued use of the website after an updated policy is published may indicate acknowledgement of the revised terms, subject to your rights under applicable requirements.

If you have questions about this Privacy Policy or want to exercise a data right, contact support@roobet-casino.best. We will review requests fairly and respond in accordance with applicable privacy requirements, while taking account of security, legal, record-keeping and other valid limitations.